A business phone system used by corporations today uses internet telephony for effective communication among various department and between employees. The system replaced the old method of a centralized office controlling several telephones. They support voice over IPs, conference calling, customized caller ids and ISDN PBX systems and call forwarding. The internet telephony has made business communication cheaper, faster and more efficient compared to business telephone systems used in the past.
Features
VOIIP phone systems have a wide range of features that increase the speed and efficiency of business communication. An attendant in the form of a recorded message answers calls and offers options for users to reach the employee or department. The system also offers message extensions and mailbox extensions in addition to voice extensions. One can also send faxes through the system. These modern phone systems offer call recording and call on hold features. The system has options for conference calling, call queues and call scheduling. The operator of traditional business phone systems has been replaced by a carefully configured automated and efficient control panel.
Consideration
VoIP business phone systems must have all the features that the company requires. The vendor should not sell the product but also offer reliable and quality maintenance services. The quality of the call is an important consideration before investing in a system. The system should have all required features but also fit in with the budget allocated. The system should be purchased from a vendor with wide experience in providing the business telephone service and known for reliability.
Benefits
Investing in voip phone systems over traditional phone systems is advantageous for a company. The call quality is much better than traditional phone systems. Using a VoIP business telephone system is cheaper than other traditional phone systems because domestic calls are free and international calls are cheaper and, in some systems, free. The phone system is versatile and can be used on landline and mobile phones. The system can handle different types of communication. The system handles voice, data, faxes voicemail, internet conferences and email in a secure and efficient manner.
Drawbacks
A VoIP business phone system is dependent on electricity. When power goes out, the phone system fails unlike traditional telephone systems. The system uses internet telephony and internet glitches affect the functioning of the telephone system. If the internet connection is lost the system will not function. Making emergency calls is difficult because the location of the caller cannot be traced unlike traditional phone systems. The system is not as secure as traditional systems because it is susceptible to internet technology problems like hacking, spam, viruses, malware and call tampering. The call quality offered by VoIP business telephone systems is dependent on the bandwidth available on the local internet network. A VoIP business telephone system is not only an efficient telephone system but also a cost-effective system. Companies can save money and automate and improve their communication system to reach customers locally and globally through a VoIP system.
